Thursday Jan 05, 2023
How to Take on an Upset Client in the Insurance Industry
When it comes to clients, you can’t change previous negative experiences they’ve had with other insurance agents. But you can make their current experience with you a positive one. Listen to learn best practices on how to engage with upset clients.
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Resources:
Common Sales Mistakes You Might Be Making (And How to Fix Them!): https://agentsurvivalguide.podbean.com/e/common-sales-mistakes-you-might-be-making-and-how-to-fix-them/
Medicareful: https://www.ritterim.com/agent-tools/medicareful/
Ritter Can Help You Stay In Touch with Your Clients: https://agentsurvivalguide.podbean.com/e/ritter-can-help-you-stay-in-touch-with-your-clients-1671024716/
The Complete Guide to Client Loyalty and Retention eBook: https://www.ritterim.com/client-retention-guide/
Tips on Dealing with a Difficult Client: https://agentsurvivalguide.podbean.com/e/tips-on-dealing-with-a-difficult-client/
Keys to Client Retention: Face-to-Face Communication: https://agentsurvivalguide.podbean.com/e/keys-to-client-retention-face-to-face-communication/
References:
Americans Confused By Basic Health Insurance Terms But Happy With Their Plans: https://www.forbes.com/advisor/health-insurance/confused-by-health-insurance-terms/
Do Customers Trust Their Agents? https://www.insurancethoughtleadership.com/agent-broker/do-consumers-trust-their-agents
How Fine Print Ruins Customer Experience: https://www.insurancethoughtleadership.com/customer-experience/how-fine-print-ruins-customer-experience
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