How to Take on an Upset Client in the Insurance Industry

 

We can’t change the previous negative experiences of our clients… that’s on their former agent. But what do you do when your client is understandably hesitant, frustrated, and has some preconceived notions about insurance agents? Learn how to show up and engage with them so their experience with you is a positive (and compliant) one.

 

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Ask the Agent Survival Guide Podcast!  Email us ASGPodcast@Ritterim.com or call 1-717-562-7211 and leave a voicemail.

 

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Resources:

Common Sales Mistakes You Might Be Making (And How to Fix Them!): https://link.chtbl.com/ASG483

Shop & Enroll: https://www.ritterim.com/shop-and-enroll/

Ritter Can Help You Stay In Touch with Your Clients: https://link.chtbl.com/ASG488

The Complete Guide to Client Loyalty and Retention eBook: https://www.ritterim.com/client-retention-guide/

Tips on Dealing with a Difficult Client: https://link.chtbl.com/ASG381

Keys to Client Retention: Face-to-Face Communication: https://link.chtbl.com/ASG358

 

References:

Americans Confused By Basic Health Insurance Terms But Happy With Their Plans: https://www.forbes.com/advisor/health-insurance/confused-by-health-insurance-terms/

Do Customers Trust Their Agents? https://www.insurancethoughtleadership.com/agent-broker/do-consumers-trust-their-agents

How Fine Print Ruins Customer Experience: https://www.insurancethoughtleadership.com/customer-experience/how-fine-print-ruins-customer-experience