Agent Survival Guide Podcast

How to Take on an Upset Client in the Insurance Industry

January 12, 2021



What do you when your client is upset because of how another insurance agent treated them? Get tips on how to turn that past, negative experience into a positive, and a loyal client. 


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Mentioned in this episode:


Do Consumers Trust Their Agents?

How Fine Print Ruins Customer Experience

Medicareful – Learn more about the tool from Ritter Insurance Marketing

Should Business Leaders Apologize? Why, When, and How an Apology Matters

YouGov Study – Trust in Insurance


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