Agent Survival Guide Podcast

How to Take on an Upset Client in the Insurance Industry

January 12, 2021

 

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What do you when your client is upset because of how another insurance agent treated them? Get tips on how to turn that past, negative experience into a positive, and a loyal client. 

 

Read the text version.

 

Get the eBook – The Complete Guide to Client Loyalty and Retention

 

Mentioned in this episode:

 

Do Consumers Trust Their Agents?

How Fine Print Ruins Customer Experience

Medicareful – Learn more about the tool from Ritter Insurance Marketing

Should Business Leaders Apologize? Why, When, and How an Apology Matters

YouGov Study – Trust in Insurance

 

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