How to Take on an Upset Client in the Insurance Industry
What do you when your client is upset because of how another insurance agent treated them? Get tips on how to turn that past, negative experience into a positive, and a loyal client.
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Mentioned in this episode:
Do Consumers Trust Their Agents?
How Fine Print Ruins Customer Experience
Medicareful – Learn more about the tool from Ritter Insurance Marketing
Should Business Leaders Apologize? Why, When, and How an Apology Matters
YouGov Study – Trust in Insurance
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In the insurance industry, leads are what sustain your business. Of course, you need the contracts, training, and other skills to be a successful insurance agent, but without leads, you’ll just be spinning your wheels.
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